Refund Policy

Our goal is to provide safe, ethical, and effective therapeutic massage services. Because treatment time and resources are reserved specifically for you, the following refund policies apply:

 

1. Service Refunds

Massage therapy services cannot be refunded once a treatment has been completed.

Massage therapy is a manual, subjective service; results vary from person to person.

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2. Prepaid Appointments

If you pay in advance for a single appointment:

• It is fully refundable only if cancelled with MORE than 24 hours’ notice

• It is not refundable for late cancellations or no-shows

 

3. Packages or Gift Certificates

• Gift certificates are non-refundable, but they do not expire

• Packages or multi-session bundles (if offered) are non-refundable once the first appointment has been used

 

4. Retail or Physical Products

• Unopened, unused items may be returned within 14 days with receipt

• Used or opened items are non-refundable for hygiene reasons

 

5. Digital Products

• Digital products are non-refundable once downloaded or accessed

• If a technical error prevents access, we will help resolve the issue or provide store credit

 

6. Errors, Double Charges, or Billing Issues

If a payment error occurs:

• Contact us within 7 days

• We will investigate immediately

• Any double charges will be fully refunded

 

📧 For billing or refund questions, contact: bodywork@somatatherapeutics.com